Terms and Conditions

Welcome to our store. By using our website or services, you agree to these Terms and Conditions. Please read them carefully.

1. Introduction

These Terms and Conditions govern your use of the products and services provided by the Sweets and Gifts Store in the State of Kuwait. By placing an order or using our services, you agree to these terms.

2. Products

All products (sweets, gifts, bundles) are subject to availability.

We reserve the right to modify, discontinue, or replace any product at any time.

Colors and designs may slightly differ from the images shown due to screen display differences.

3. Orders

Orders can be placed through the website, by phone, or in-store.

After placing an order, you will receive an order confirmation via email or message.

We reserve the right to cancel or refuse any order at our discretion (such as product unavailability or pricing errors).

4. Prices and Payment Methods

All prices are in Kuwaiti Dinar (KWD) and include applicable taxes.

We accept various payment methods, including credit/debit cards, local payment systems, and cash on delivery (if available).

Prices may change without prior notice; however, confirmed orders will be charged at the price at the time of purchase.

5. Delivery and Pickup

Delivery fees and time depend on the delivery address and selected delivery option.

We strive to deliver orders on time; however, delays may occur due to circumstances beyond our control.

If a delivery is missed, please contact us to reschedule.

Pickup orders must be collected during official store working hours.

6. Returns and Refunds

Perishable items (such as sweets) are non-returnable unless damaged or defective upon delivery.

Gifts and non-perishable items may be returned within a specified period (e.g., 7 days), provided they are unused and in original condition.

Refunds will be processed after product inspection and may take several business days.

7. Damaged or Incorrect Orders

If you receive a damaged or incorrect order, please contact us within 24 hours, including photos and order details.

We will offer a replacement, store credit, or refund depending on the situation.

8. Privacy

We use your personal information (name, phone number, address, payment details) to process orders and improve our services. We do not share your information with third parties except for order fulfillment or as required by law.

9. Intellectual Property

All images, text, designs, and content displayed on our website or social media accounts are the property of the Sweets and Gifts Store and may not be used without prior permission.

10. Limitation of Liability

We are not responsible for any indirect losses or delays caused by delivery companies or circumstances beyond our control. Our maximum liability is limited to the value of the order only.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Kuwait.